Frequently Asked Questions

FAQ

• How long will it take for me to get my items?

  From the moment you place your order, there are two steps that commence:

  Processing time: Order verification, quality check and packaging. We will process your order and arrange shipment in 1-2 business days, please allow an additional 24 hours for us to add your tracking information. When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.

  Shipping time: This refers to the time takes for items to be shipped from our warehouse to your destination. Our shipping and handling options include Standard Shipping (4-7 business days).

• What happens if I order more than one item?

  Some items will arrive together, while others may arrive separately. 

• Can I return my items?

  Our policy lasts 14 days. If 14 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.
  
  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is also responsible for covering any shipping charges to return items. 

  If your item is damaged or faulty, please get in touch.

• Will I have to pay customs on my items?

  This varies from country to country. The customer is responsible for any customs charges that may arise. 

• Is your website safe to use?

  Yes, of course! We use SSL (secure socket layer) security to ensure that all of your data is encrypted and kept safe at all times.